Particulars of Claim against BT
A Breach of Contract
Failed in its basic level of service
Under Supply of Goods and Services Act 1982
Failed to be reasonable and skilful within a reasonable time
Misleading advertising- Unfair trading practice
- Contract made with BT and paid for who then cancelled it, but failed to offer another or correct their action all for £6.
- BT Connection engineer told us to leave the broadband hub power on or lose signal power. Effectively paying commenced when the hub was switched on not when computer connected to the internet.
- It took 10 days of low connectivity for “stabilisation to take place” after connection. Extreme frustration leading up to Christmas.
- The package we took out stated that “It was perfect for everyday internet use”. This misleading, inaccurate and deceitful statement has cost us extra every month.
- A slow Connection service continued but no response to formal complaints.
- Prompted by BT advert to buy a BT Vision box, as a one, off but was charged £90 when £60 was the agreed price.
- Overcharged £47 40 taken from my bank as a result and of an incorrect credit note, then re- charged the same on the next bill. Corrected eventually.
- Sky Sports 1&2 addition offered at £7.20 but charged £17.40-cancellation took too long.
- Openzone option included in the package but no password sent with the package or details in the User Guide.
- Network upgrading resulted in extremely slow connection speed for 13 days. This was after BT sent an email “We’ve upgraded our network”.
- In May we asked for the Phone line to be moved within our home,- 25 metres, to another live line, but it took more than one month and we were inconvenienced. After this we were told online “You do not have an account with us” when I was trying to check the connection speed.
- As we had spent hours on the phone sorting these problems out and received not one letter from BT until Nov 2011 we contacted Otelo ( Ombudsman Communication -who awarded us £30 and a BT apology. We told Otelo this would hardly cover postage stamps spent on communicating letters and phone calls to them.
- Charged for “free” weekend/ evening calls because wife on the phone for over one hour. Yet small print in BT contract took days to discover. Told by BT, when enquired, to switch off phone after 59 mins. and redial !
- Paid for one year phone connection but nothing signed or said about the Broadband connection being 18 months. Had presumed the total package was for one year.
- Requested BT give a Migration Code after 12 months paid contract to leave after one year. BT Refused -Instead they requested cessation fee of £282.
I am asking a Court to award a Migration Code and compensation plus Court expenses for complaint letters, time wasted, slow Broadband connection not settled at the time adequately.
Delays and Distress & any immediate cessation fees and cost of renegotiating a another contract with their competition.
Particular reference to
1.Re-engaging the Contract withdrawn involved considerable time effort and cost.
2.The slogan “Perfect for everyday internet use” which since has been withdrawn as an advert for their promotion Package BT Total Broadband Option 1.
Have you cause to complain about BT ?
Do please get in touch !
