Virgin Media apologises for broadband outage
ISP customers around UK lose broadband services for around three hours last night
• Dinah Greek
• News
• Broadband
• 18/01/2012
•Computeractive
ISP apologies for service outage
Virgin Media issued an apology to its customers after they suffered a broadband outage last night.
The black-out that occurred on Tuesday evening between around 17:00 to 20:00 GMT was due to a problem with routers according to the broadband supplier.
This issue has now been fixed but the internet service provider (ISP) issued an apology to its customers; many of whom were unable to find out what the problem was because of the high volume of calls the company was getting.
A Virgin representative said the ISP was sorry people had been inconvenienced but the fault was fixed as quickly as possible.
"It was fixed before 8pm so less than a couple of hours after it started.
It was a routing issue whereby some customers were unaffected, some were unable to access certain sites, while others were without service for that short period," he said.
The outage came just days after Virgin Media announced that it would be doubling the speeds that more than four million of its broadband customers will get.
The upgrade will start next month, February and subscribers to the internet service provider's current 10Mbits/sec, 20Mbits/sec, 30 and 50Mbits/sec services will see their speeds at least doubled.
Users of Virgin's top 100Mbits/sec service will be upgraded to 120Mbits/sec.
The upgrade work is expected to take 18 months.
